warranties / returns
RETURNING PRODUCT FOR WARRANTY
WE ARE UNABLE TO PROCESS WARRANTY RETURNS WITHOUT A COPY OF THE ORIGINAL PROOF OF PURCHASE SHOWING THE PRODUCT IS WITHIN THE WARRANTY TIME-FRAME AND THAT YOU ARE THE ORIGINAL PURCHASER.
Product Purchased from a Retailer
Product purchased from a retailer must be returned to the point of purchase. The retailer will then process the warranty with Sportive on your behalf.
Note: Rei, Backcountry.com, Amazon, Sunglass Styles, Sunglass Hut, SmartBuySunglass, Snowinn and Ebay, are not authorised NZ dealers. If product is purchased from an unauthorised dealer, any warranty issues will have to be raised and dealt with directly with the dealer.
INFO FOR CUSTOMERS
For more in-depth warranty info, please see individual brands below…
INFO FOR RETAILERS
All products returned to Sportive for warranty assessment must include a copy of the Sportive Warranty Form.
All fields must be filled out and a proof of purchase must be attached. Please download the following form…